Lead virtual service operations at Harvest in Calgary or London, using team leadership and performance reporting in a hybrid workplace. Shape consistent Member experiences across Canada.
The Operations Manager, Virtual Services leads people, processes, and tools supporting Harvest’s virtual delivery model. You will oversee service channels, guide operational performance, and support the virtual services roadmap. The position partners with regional and functional leaders, Product Management, Tax, and Bookkeeping.
Key Responsibilities: Lead, coach, and develop the Virtual Services team
Oversee phone, email, and secure portal service delivery
Plan staffing and workloads for peak tax-season demand
Report KPIs, response times, turnaround, satisfaction,



and retention
Improve workflows, tools, processes, and service adoption
Requirements: Five-plus years in operations, client service, or service delivery
Three-plus years leading teams
Experience managing hybrid or multi-location teams
Experience with virtual service channels
Proficiency with Microsoft 365, CRM, and collaboration tools
Apply operational leadership, KPI management, and workflow improvement expertise to Harvest’s virtual services across Canada.

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📌 Virtual Services Operations Manager (Alberta)
🏢 Farm Business Consultants
📍 Alberta