Support Equitable clients from a home office using bilingual communication and group benefits expertise. Work remotely in Alberta, Monday to Friday, 11:00 AM to 7:00 PM ET.As a Client Care Representative, you will answer health and dental questions for plan members, medical providers, and regional offices. You will resolve inquiries, respond to emails, and use group benefits knowledge to deliver transparent assistance. Extensive training includes a required six-week program after Equitable Orientation.Key Responsibilities:Handle incoming telephone calls about health and dental productsResolve inquiries using thorough group benefits knowledgeRespond to internal and external customer email inquiriesRefer suspicious claims to the Fraud Investigations teamAlert departments to potential fraud-related findingsRequirements:Fluency in French and English, spoken, read, and writtenPrevious experience in phone-based customer serviceInsurance, group benefits, or related medical experience preferredSuperior interpersonal skills managing client relationshipsExcellent listening and verbal communication skillsBring bilingual service, investigation, and group benefits expertise to Equitable's Alberta-based Client Care team from home.

📌 Bilingual Group Benefits Client Care Representative (Edmonton)
🏢 Equitable
📍 Edmonton