Lead Manulife Bank’s hybrid contact centre operations in Montreal using bilingual communication, coaching, and performance analysis skills. Support clients across jurisdictions outside Quebec.
This Contact Centre Supervisor role requires more than three years of leadership experience, preferably in contact centre operations. You will coordinate daily activities across locations, mentor employees through call listening, call shadowing, and one-on-one meetings, and help drive KPIs. The position also involves team communication, service recovery, inquiry resolution, and hiring participation.
Key Responsibilities: Coordinate daily contact centre operations across locations
Conduct mentoring sessions using call listening and shadowing




Lead meetings addressing service concerns and performance expectations
Analyze metrics and recommend service recovery measures
Research inquiries and participate in hiring activities
Requirements: Three-plus years of leadership experience
Fluency in French and English communication
Microsoft Excel, PowerPoint, and Word proficiency
Robust analytical and problem-solving skills
Business systems application expertise
Apply your bilingual leadership, coaching, and analytical capabilities as Manulife Bank’s hybrid Contact Centre Supervisor in Montreal.

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📌 Bilingual Contact Centre Supervisor (Quebec City)
🏢 Manulife/John Hancock
📍 Quebec City