Analyze operational data and global analytics as a hybrid Assistant Manager supporting Manulife’s Canada Contact Centre, Bank & Affinity.
This individual contributor role reports to the Director, Canada Contact Centre, Bank & Affinity. You will connect performance reporting, customer feedback and operational insights to leadership decisions. The position requires problem-solving, business storytelling, escalation management and cross-functional influence across Operations.
Key Responsibilities: Analyze global analytics, reporting and performance information
Identify trends, risks, customer friction and improvement opportunities
Create weekly, monthly, quarterly and ad-hoc presentations
Translate complex information into explicit leadership recommendations




Support business reviews, priorities and deeper analysis
Requirements: Strong analytical, problem-solving and operational judgment
Experience analyzing multiple information sources and developing reports
Ability to communicate insights to senior leaders
Ability to manage competing priorities independently
Bachelor’s degree or equivalent relevant experience
Apply analytical judgment, reporting expertise and business storytelling to support informed decisions across Manulife’s contact centre operations.

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📌 Business Analytics Assistant Manager (Nova Scotia)
🏢 Manulife
📍 Nova Scotia