Support Maola’s quality efforts by investigating product concerns, tracking complaint metrics, and coordinating corrective actions in an on-site, full time position. Make findings useful.
The Consumer Response Analyst connects consumer contacts with quality and operational improvement. This position gathers information, monitors complaint trends, reports key performance indicators, and collaborates with Quality Assurance, Manufacturing, Marketing, and Customer Service. Work includes compliance with company policies and applicable regulatory requirements.
Key Responsibilities: Investigate consumer concerns and gather relevant information
Collaborate on corrective actions across internal departments
Track complaint volume, satisfaction scores, and response times




Ensure consumer records and data remain accurate
Recommend process improvements from consumer feedback
Requirements: Two years’ experience in quality, research, or data analysis
Strong attention to detail and data accuracy
Ability to identify trends and present recommendations
Experience in food, beverage, dairy, CPG, manufacturing, or retail preferred
Bachelor’s degree in a related field preferred
Apply quality-focused analysis, cross-functional collaboration, and consumer insights to strengthen Maola’s response and improvement processes.

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📌 Quality Consumer Response Analyst (British Columbia)
🏢 Maryland & Virginia Milk Producers Cooperative
📍 British Columbia