Serve BD customers in French and English as a Bilingual Customer Service Representative, managing high-volume orders through a hybrid Mississauga schedule.
This customer service position supports internal and external customers throughout the order life cycle. You will use telephone, fax, email, EDI, and ERP systems while answering questions about products, pricing, invoices, returns, and delivery. The role requires collaboration across sales, distribution, supply chain planning, inventory control, and accounts receivable.
Key Responsibilities: Process high-volume orders through telephone, fax, email, and EDI
Respond to product availability, pricing, delivery, and invoice inquiries
Initiate product and service complaints within Health Canada timelines




Resolve customer concerns and provide proactive issue updates
Provide regional coverage and support customer-focused BD initiatives
Requirements: Fluent French and English reading, speaking, and writing
University degree or college diploma
Minimum two years of customer service experience is an asset
Solid Microsoft Office proficiency, including Outlook, Excel, and Word
Problem-solving, analytical, documentation, and prioritization skills
Bring bilingual communication, order management, and cross-functional problem-solving skills to BD’s customer service team in Mississauga.

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📌 Bilingual Customer Service Representative (Ontario)
🏢 BD
📍 Ontario