Job DescriptionDESCRIPTION DU POSTEAVANTAGES SOCIAUX :https://www.Youtube.Com/watch?v=39vAb8rKOJsJOB DESCRIPTIONBILINGUAL CUSTOMER SERVICE REPRESENTATIVE (French/English) - Mississauga or Edmonton locationPrimary Duties and Responsibilities:Handle inbound & outbound calls from & to customersInput data & orders into the dedicated software systemCoordinate with warehouse team to collect concise information & provide customers service excellenceService customer requests for quotes and orders received through multiple channels of communication (email, phone, salesforce CRM)Convert quotes to ordersRecording customer interactions in CRM for consistency in customer relationsResolving customer complaints, escalating asrequiredConsult with sales on commercial and technical issues asrequired.Assistcustomers withaccuratetransactions and industry specific product information.Provide conveyor and power transmission technicalassistancefor belting solutions.Handle RGAs credits and complaints as needed.Respect safety procedures & guidelines at all timesOther projects and duties as assignedRequirements:Open to either Mississauga, Ontario location or Edmonton, Alberta location3 to 5 years of prior experience in Customer Service in Manufacturing, Warehouse, or Distribution industry is requiredProficiencywith MS Office, and prior experience with CRM software (Sales Force preferred)Professional telephone skills, customer service mindset, and professional oral and written communications in English AND in FrenchAbility to work efficiently with a teamExcellent verbal and written communication skillsHigh Energy - Able to thrive in a customer service/sales environmentHigh Integrity & AccountabilityDecision-making,



problemresolutionand creative thinking skills,Able to multi-task the activities with shifting priorities.Being onsite all 5 days isrequiredAuthorization to work in Canada for any employerSalary & Conditions:2. Salary: $55,000 – 60,000 annually (depending on relevant exp.)3. Days of work: 5 Days in Office, Monday to Friday - Permanent Full time position, 40 hours per week4. Timings: 8:00am to 5:00pm EST. shift, (flexibility for 9:00am to 6:00pm schedule when required)BENEFITS:Paid Sick DaysEmployer Paid Comprehensive Group Benefit Plan – Life/AD&D/LTD/ Extended Health/Dental/Health Care Spending AccountGroup Pension Plan with Employer MatchEmployee and Family Assistance ProgramABOUT US:https://www.Youtube.Com/watch?v=39vAb8rKOJsAMMEGA CANADA is in full expansion and is looking for recent talents to reinforce its teams.AMMEGA is a global leader in product quality and service excellence for Lightweight Conveyor Belts, Power Transmission Belts, and Rubber Hose products. Our core mission is to fully enable the most dedicated, knowledgeable and creative team in the industry so that we remain the leading innovator in belting.We cultivate internal talents, tradition of fabrication,



and technical expertise to excel in management performance and operational efficiency in order to deliver enduring value to our customers.Explore our website to get more information about our company & brands:Ammega. We make your business move.Ammega is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veterans status or any other legally protected factors. We foster an inclusive and accessible environment and are committed to providing support to applicants and employees with disabilities.About UsAMMEGA is a global company located in 40 countries.We value our employees, customers, entrepreneurship and we act in an agile and responsible way. Our mission and continuous improvement culture is the foundation for a strong and sustainable businesses appreciated by our customers. The Ammega Group's businesses provide advanced and high-quality belting solutions for 20 different industries including global logistics, food production, fitness equipment, household appliances and energy production.About the TeamWe belong to a global network of over 6000 employees of Ammega Group. Our employees, being a part of a high-performance organization, develop their careers in a global environment, participate in diverse teams and take advantage of our worldwide expertise in conveyor belting, power transmission, fluid power and business services. AMMEGA's sustainable business approach ensures our teams operate within a safe and stable work environment, with high respect for their professional development and well-being.Job InfoJob Identification 4220Job Schedule Full time

📌 Bilingual Customer Service Representative (Mississauga)
🏢 AMMEGA
📍 Mississauga