TheCustomer Support Agent– Inbound will serve as the initial customer contact for Ontario based LifeLabs customers and clients and is responsible for screening inbound calls and work to resolve customer and client inquiries (or escape appropriately as required). This involves interacting with the appropriate applications and resources to source information required. Information provided must be accurate and in keeping with policy and procedures. Demonstrates LifeLabs Vision and Values in all activities with focus on the customer experience.Status: Part Time Regular (Float)Shifts: Various ShiftsNumber of positions: 1Start Date: ASAPThis vacancy is for an existing position.Your responsibilities include:Communicates results from testing to health care providers through the means of faxing and inbound callsConducting Requests for Action for additional testing on specimensProvides customer information to referring physicians and labsEscalates inquiries appropriately through systems and/or leadershipResponds to routine inquiries from clients or customers, ensuring follow-ups are completedReceives and follows-up on requests for physician consultationsMaintains confidentiality involving any information made available directly or indirectly about clients including physicians,



patients, employees, and the companyObserve all safety and security policiesMaintain knowledge of safety/WHMIS and TDG proceduresAssists in problem solving related to workflow and workstation organization and provides input, as required, at team meetingsAdheres to corporate health, safety, and security policiesBe flexible in performing responsibilities in line with customer support initiatives and business needsMay assist with training and orientation of new staffWhat you will bring to the role:High School Diploma or equivalentUnderstanding of medical terminology and/or completion of a medical terminology course an assetAbility to work in a fast-paced environment with changing prioritiesStrong verbal & written communication and interpersonal skills.Must be comfortable with PC based technology, keyboarding and navigating through the applications required to source information.Computer skills with a minimum 37 wpm.Excellent problem-solving skills.Team player as well as the ability to work independently.Versatile to work in a shift environment which may include weekends.Desire to meet and exceed pre-defined performance goals.

📌 Customer Support Agent - (Inbound) - Part Time Regular (Float) - Mississauga, On
🏢 Lifelabs
📍 Mississauga