About the Role
We're looking for a Freight Account Manager to manage and grow an assigned book of freight customers. This role goes beyond coordinating loads - you'll take ownership of customer relationships, freight pricing, revenue, gross profit, retention, and issue resolution. You'll work directly with customers and carriers while partnering with Dispatch to ensure freight is priced correctly, moved efficiently, and customer issues are resolved quickly.

What You'll Do

Own an assigned book of non-Pattern freight accounts

Manage customer relationships and act as the primary point of contact

Own revenue, gross profit, retention, and account growth

Quote freight, source carrier rates, and win additional business within your existing accounts

Conduct regular MBRs and QBRs and proactively identify account risks

Own customer escalations and commercial issues through to resolution

Respond to customer requests within 2 business hours

Source and price loads, then hand them off to Dispatch for execution

Work closely with Dispatch to ensure loads move smoothly and customer expectations are met

Support Pattern/Middle Mile operations on leg 1 only

What You'll Won’t Do

Dispatch or process BOLs

Manage Pattern accounts beyond leg 1





Hunt for new logos outside your assigned book

How Success Is Measured

Revenue and GP growth

Customer retention

Growth within your existing book

Quote/win rate

Loads completed

Response and issue-resolution time

MBR/QBR completion

No customer issues aged 48+ hours

The priorities are simple: keep the book, grow the GP, and close issues fast.

What We're Looking For

Experience in freight, logistics, transportation, 3PL, or customer/account management

Strong customer service and relationship-building skills

Understanding of freight pricing, carrier rates, and transportation operations

Robust communication and problem-solving skills

Highly organized and able to manage multiple priorities

Comfortable working with revenue, margins, rates, and spreadsheets

Proactive and responsive when issues arise

Strong ownership mentality - you see an issue through until it’s resolved

Tools
Front | Relay TMS | Google Sheets | Phone | Email | Text

This is a hands-on role for someone who takes ownership, moves quickly, and is accountable for the customer and the freight - not just the task.

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📌 Freight Coordinator (Ontario)
🏢 AMZ Prep
📍 Ontario