Support customer loyalty and retention through bilingual English/French service leadership. This remote Toronto-based position manages escalations and customer experience issues.
The Customer Service Manager Canada supports internal and external customers while keeping the contact center efficient. You will take ownership of customer issues, coordinate cross-border resolutions, and promote strong customer relations. The role also supports supervisors, team planning meetings, and Canada-specific service expectations.
Key Responsibilities: Respond to customer requests, escalations, and operational communications
Support bilingual English/French customer interactions and escalations
Partner with teams on cross-border fulfillment issues




Support supervisors resolving daily delivery and fulfillment problems
Promote good relations between internal and external customers
Requirements: Proven contact center manager or supervisor experience
Experience supporting Canadian customers, operations, or escalations preferred
Customer service support experience
Robust client-facing communication and teamwork skills
Canadian French proficiency preferred
Use bilingual service leadership, escalation ownership, and customer experience expertise to support S&S; Activewear customers across Canada.

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📌 Bilingual Customer Experience Manager (Ontario)
🏢 Activewear
📍 Ontario