SUMMARY
Reporting to the Manager, IT the Technical Support Analyst will provide technical support to maintain the company’s IT infrastructure across remote and local office environments.

PRIMARY SCOPE OF ROLE

Troubleshooting issues, setting up equipment, and providing user support, with periodic travel to various office sites

Install, modify, and repair computer hardware, software, and peripherals.

Perform hardware and/or software relocation and reconfiguration as needed

Diagnose and resolve technical issues with approved diagnostic tools

Prepare requisitions for IT-related hardware and software purchases

Provide support for Microsoft Office 365 suite of products, including setup, troubleshooting, and management

Perform onboarding and offboarding tasks, including account creation and deactivation in Active Directory

Support other core infrastructure services such as Active Directory, DNS, DHCP, and file services

Deploy and manage mobile devices, including configuration and troubleshooting

Monitor the ticket system to identify and implement preventive actions

SPECIFIC DUTIES

Record and document incidents following ITIL best practices

Prioritize and execute issue resolutions promptly

Provide technical support to end users

Set and communicate realistic follow‑up timelines

Respond to calls and emails within established Key Performance Indicators (KPIs)

Participate in on‑call responsibilities as needed

Document network infrastructure changes

Create and maintain Standard Operating Procedures (SOPs)

Continuously monitor select hardware,



software, and network resources

Travel to various office locations (up to 20%)

POSITION REQUIREMENTS

Associate’s or Bachelor’s degree in IT, Computer Science, or a related field

3-5 years of technical support experience

CompTIA A+, Network + or equivalent certification preferred

Proficiency in Windows and macOS operating systems

Experience with remote support and diagnostic tools

Strong understanding of networking fundamentals

Awareness of cybersecurity best practices

Experience with Microsoft Office 365 suite of products

Knowledge of Active Directory, DNS, DHCP, and file services

Experience with MDM tools

Ability to lift 25 pounds of technical equipment

Ability to perform tasks that require working at medium heights (e.g., accessing server racks, installing network equipment) safely and efficiently

Ability to connect and interact with people to seek different perspectives

Superb communication and interpersonal skills

Strong ability to effectively prioritize and manage multiple competing priorities

Demonstrate versatility and resourceful in overcoming business challenges

WHAT WE OFFER

Expected Base Salary:



$65,000 - $70,000 per year. The actual base salary will depend on several factors including experience, qualifications, internal equity, work location and market expectations

Annual performance-based bonus

Comprehensive group benefits program

Retirement savings program

Career growth and advancement opportunities

Disclaimers
Artificial Intelligence (AI) Disclosure: We may use AI‑enabled tools to support certain aspects of our recruitment process, including application screening and recruitment administration. AI‑generated insights or recommendations are used to assist our hiring teams and are not the sole basis for employment decisions. All hiring decisions are reviewed and made by human decision‑makers

Vacancy Status: This posting is for an existing job vacancy

Green Infrastructure Partners Inc. "GIP", is an equal prospect employer and encourages women, Indigenous peoples, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives

We believe that world‑class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GIP will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs

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📌 Technical Support Analyst (Ontario)
🏢 Green Infrastructure Partners
📍 Ontario