Lead exceptional guest service at Fairmont Chateau Whistler using team supervision and prompt concern resolution in a full time position. Start in December 2026.As Guest Services Captain, you will guide the Guest Services team at Canada's year-round outdoor adventure destination. The role includes maintaining service standards, supporting scheduling and budget management, and assisting guests with hotel facilities. You will balance operational, administrative, and colleague needs while responding quickly to concerns.Key Responsibilities:Lead and supervise the Guest Services teamEnsure all service standards are followed consistentlyHandle guest concerns and notify proper departmentsAssist with departmental budgets and colleague schedulingExplain hotel facilities informatively and helpfullyRequirements:Previous leadership experience in Guest ServicesValid Class 5 British Columbia driver's licenseValid Class 4 British Columbia driver's license preferredPrevious Property Management System experience preferredProficiency in Microsoft OfficeBring Guest Services leadership, service standards expertise, and responsive communication to Fairmont Chateau Whistler in British Columbia.