Application support and incident resolution define this EHR Solution Analyst role, with PointClickCare administration supporting SE Health’s Seniors Living operations.
You will support the application portfolio, resolve and document incidents, manage vendor escalations, and maintain user guidance. The role applies communication, analytical, and problem-solving skills to systems issues. It also includes audits, reporting, onboarding, security administration, testing, and migration across development, user acceptance, and production phases.
Key Responsibilities: Support the Seniors Living application portfolio
Resolve and document application incidents and defects
Coordinate vendor escalations and issue resolution
Migrate configurations through DEV, UAT, and Production




Perform audits and create stakeholder reports
Requirements: Solid PointClickCare support and configuration experience
Minimum four years’ Application Support Analysis experience
At least two years’ PointClickCare Administrator configuration experience
Robust written, oral, and interpersonal communication skills
Ability to work independently with minimal supervision
Bring PointClickCare administration, application support, and systems troubleshooting skills to SE Health’s EHR environment.

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📌 EHR Application Support Analyst PointClickCare (Ontario)
🏢 SE Health
📍 Ontario