Location: 80 Hines Road, Kanata
Department: Sales
Reports to: Chief Financial Officer (untilVP, Business Development and Marketingisin place)

Position Overview

We areseekinga driven anddetail-orientedInside Sales Coordinator to own the front end of our sales process. This roleis responsible formanaging inbound opportunities, preparing quotes, and driving follow-ups to support revenue conversion, while ensuring readiness for demos and trade shows.

Equally important, this roleis responsible forbuilding andmaintainingstrong customer relationships through consistent, responsive, and professional communication. The ideal candidate is proactive, organized, and motivated by moving opportunities forward while delivering a high-quality customer experience.

Key Responsibilities

Inside Sales, Customer Relationships & Pipeline Management (Primary Focus)

Serve as the primary point of contact for inbound customer inquiries
Build andmaintainstrong, professional relationships with customers throughtimely, consistent communication
Understand customer needs and ensureaccuratealignment in quotes and responses
Qualify and manage opportunities frominitialcontact through quote delivery
Prepareaccurate,timelyquotes aligned with customer requirements
Actively follow up on quotes, leads, and customer requests to drive conversion
Maintain and manage all customer interactions, opportunities, and pipeline activity in HubSpot CRM
Ensure data accuracy and visibility across the sales pipeline
Support order processing and ensure all sales documentation is complete
Ensure all required equipment and materials are prepared and available to support scheduled demos
Coordinate internal demologisticsto ensure readiness withoutimpactingsales timelines
Identifyand resolve any gaps that could delay or impact demo execution

Trade Show & Event Support

Support preparation andlogisticsfor trade shows and events
Ensure all sales materials, equipment,



and assets are ready and delivered on time
Assistin post-event follow-up coordination within the sales pipeline

Qualifications

2+ years of experience in inside sales, customer service with sales responsibility, or sales support
Experience using CRM systems; HubSpot strongly preferred
Solid communicationand relationship-building skills
Sales-oriented mindset with strong follow-up discipline
High levelof organization and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Proficiencyin Microsoft Office Suite
Strong customer relationship management and communication
Sales-driven with a focus on responsiveness and conversion
Ownership of pipeline and customer interactions
Ability to balance sales priorities with execution responsibilities
Problem-solving and proactive coordination

Performance Indicators

Lead response time
Quote turnaround time
Quote-to-order conversion rate
Customer responsiveness and satisfaction
CRM data accuracy and pipeline hygiene
On-time demo and event readiness

Nice to Have

Experience in defence, public safety, or technology industries
Experience in equipment-based or technical sales environments
Familiarity with quoting processes and sales pipelines
Experience supporting demos, trade shows, or field sales activities

DEFSEC Technologies is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, age, disability of any other protected status under applicable law. We celebrate diversity and are dedicated to creating a work environment that is inclusive and welcoming to all, including LGBTQ2S+ individuals. Our hiring decisions are based on qualifications, merit, and business needs. In every step of the interview procedure,DEFSECis committed to providing accommodations.

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📌 Inside Sales Coordinator (Quebec City)
🏢 DEFSEC Tec
📍 Quebec City