Are you a natural night owl who enjoys working independently and keeping things running smoothly?We're looking for a reliable, detail-oriented Night Auditor to join our Front Office team. You'll be the main point of contact for our guests overnight, balancing outstanding guest service with accurate records, transactions and nightly audits.Working independently, you'll spot and resolve discrepancies, keep overnight operations running smoothly and ensure everything is ready for the Front Desk team the next day. This is a great fit for someone with a keen eye for detail, good judgement and a natural ability to solve problems and think on their feet, while keeping the guest experience at the forefront.What you'll do:Welcome late arrivals and assist with check-ins, check-outs, reservations and guest requestsRespond to guest needs and calls in a friendly and professional mannerComplete nightly audits, balance transactions and investigate and resolve discrepanciesReview room charges, payments,



deposits and refunds to ensure they have been processed accuratelyMaintain accurate daily records and prepare reports for the Accounts teamIdentify errors or inconsistencies and follow them through to resolutionSupport guest safety and hotel security throughout the nightRespond calmly to unexpected situations, using good judgement to resolve issues or elevate when neededComplete system updates and basic administrative tasksWhat we're looking for:Friendly, dependable and self-motivated, with a strong guest service focusStrong attention to detail and confidence working with numbers and transactionsGood analytical and critical-thinking skills, with the ability to spot discrepancies and find solutionsComfortable working independently overnight and making sound decisions when neededCalm and resourceful if unexpected situations arise, with valuable judgement around when to take action and when to elevateStrong communication skills and a professional approachGood data entry and computer skillsPrevious front desk, night audit, accounting or customer service experience is an asset, but not essentialFlexibility to work varying shifts, including weekends and holidaysIf you're detail-oriented, guest-focused and enjoy working independently, we'd love to hear from you.

📌 Night Audit (Banff)
🏢 Banff Caribou Properties
📍 Banff