Lead front-office guest service as a Guest Service Manager, using hotel supervision, communication, and organizational skills across daily operations. Support Sandman Hotel Group standards while serving guests professionally.

This manager directs Front Office, Reservations, and Guest Activities with the Front Office Manager. The position requires previous Rooms Division experience, supervisory judgment, Microsoft Office knowledge, and robust communication. You will coordinate forecasts and operations while supporting personalized service, department objectives, and employee development.

Key Responsibilities:

- Direct Front Office, Reservations, and Guest Activities
- Prepare forecasts and support occupancy, rate, and revenue
- Develop relationships with guests and group contacts




- Supervise check-ins, payments, reports, and front-desk readiness
- Respond to hotel emergencies and safety situations

Requirements:

- Previous hotel experience in Rooms Division
- Demonstrated supervisory skills, judgment, and common sense
- Microsoft Office Suite and computer software knowledge
- Superior written and oral communication skills
- Excellent organization and time management abilities

Apply front-office leadership, guest service expertise, and Rooms Division experience as Guest Service Manager with Sandman Hotel Group.

📌 Guest Service Manager Front Office (Canada)
🏢 Northland Properties
📍 Canada