Job Information

Job Title: Supports and Financial Services Coordinator (SFSC) Talent Pool
Job Requisition ID: 87983
Ministry: Assisted Living and Social Services
Location: Various locations across AB
Full or Part time: Full Time

Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Regular/Temporary
Scope: Open Competition
Closing Date: November 23, 2026

Classification: Program Services 1
Salary: $2,366.06 to $3,079.52 bi-weekly ($61,754 - $80,375 /year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding career opportunities.

Assisted Living and Social Services (ALSS) helps provide stability and security for vulnerable Albertans, including seniors, people with disabilities, low-income individuals and those facing homelessness, while also providing opportunities to foster independence and quality of life. This includes supporting the delivery of preventive programming and helping Albertans access disability services, homelessness supports, financial assistance and employment services, seniors supports, continuing care and other social-based programs.

To find out more about our work visit Assisted Living and Social Services.

Role Responsibilities

Are you looking for your next challenge? If you have strong customer service experience in a contact centre, a solid administrative background, and the ability to work with diverse and vulnerable groups, this opportunity is for you Bring your strong computer skills, organization, and problem-solving abilities to thrive in a fast-paced, team-oriented environment where multitasking is key.





As a member of the Support & Financial Services Coordinator (SFSC) unit, you will share responsibility for determining ongoing eligibility for the Income Support program. This includes assisting Albertans towards realizing their action plan goals, through the provision of support services, and the issuance of financial benefits.

In this role, you will interact with clients by telephone, as this is a call centre environment. You will review documents, review files and reports, and utilize several computer applications and systems simultaneously. You will monitor and support a client’s action plan by ensuring the Albertan is committed and accountable for progress towards their self-sufficiency. In order to be successful in this role, you will need to be able to research, understand and apply legislation; have knowledge of the Income and Employment Support Act and be skilled in assessment, critical thinking, conflict resolution and active listening. Responsibilities involve the following:

- Assessing and meeting client needs on a regular basis or referring/recommending appropriate interventions and documenting interactions in multiple computer systems;
- Advising clients of their rights; income support benefit entitlements and their responsibilities;
- Providing referrals and support to help benefit recipients access employment and training services,



and labour market information and community resources.

You will work in collaboration with a team of professionals providing service to Albertans. This position also involves the ability to work with Albertans in distress and utilize problem-solving and de-escalation techniques to assist individuals with appropriate intervention resources.

This competition will be a talent pool opportunity where candidates are able to apply and be considered for upcoming vacancies across the province.

The Job Description is provided for further details on this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Systems Thinking: to keep broader impacts and connections in mind. Understands how the services, activities and actions of the Alberta Public Service add value to Albertans and Stakeholders.

Creative Problem Solving: to assess options and implications in recent ways to achieve outcomes and solutions.

Drive for Results: knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.

Build Collaborative Environments: leading and contributing to an environment that allows people to work collaboratively and productively to achieve outcomes.

Agility: to anticipate, assess, and quickly adapt to changing priorities,

📌 Support and Financial Services Coordinator (Canada)
🏢 Avenue.io
📍 Canada