Technical Services Coordinator (Competition #FTE26-22)

Technical Services Coordinator (Competition #FTE26-22)

Cochrane Public Library (CPL) is currently seeking a detail-oriented and highly organizedTechnical Services Coordinator who enjoys working behind the scenes to keep librarymaterials moving, takes pride in accuracy and consistency, and is comfortable balancing avariety of operational and customer service responsibilities. This position reports to theAssistant Director and plays a key role in coordinating the efficient handling of librarymaterials and related workflows.

This role will also support the Circulation Services team and develop a strong knowledge ofCPL’s collections, digital resources, programs, and services to confidently assist patrons andprovide excellent service.

A friendly demeanor, positive attitude, and willingness to take on new challenges areessential, as you represent CPL within the community and contribute to a fun, collaborative,and respectful workplace. We work as a team and practice our shared workplace values in allinteractions — with the public and with each other.

Strong technological skills are required to work confidently with library systems and digitalresources, troubleshoot technical issues, and provide support to staff and patrons.Professional, clear, and courteous communication is essential when sharing information andinteracting with team members and the community.

On-the-job training will be provided; however, candidates should demonstrate a solidfoundation of technical skills, along with an appropriate combination of education andrelevant experience.

This role requires the ability to manage multiple tasks, adapt to changing priorities,



and workeffectively in a fast-paced environment. Success in this role requires comfort followingpolicies and procedures while applying sound judgment and critical thinking to resolvechallenging or unfamiliar situations.

If you would like to work with us and believe you are a good fit for this position, we wouldlove to hear from you

What we offer:

- Compensation: $25.69 to $27.32 per hour
- A comprehensive group benefits plan, including medical, dental, vision, life insurance,short- and long-term disability insurance, and more
- Paid vacation and sick time

Job Description: The Technical Services Coordinator position is responsible for providingsupport to all library technology areas related to materials handling. This includes, but isnot limited to: materials check-in and check-out, processing inter-library loans, packing,un-packing and shipping of library materials, preparation of related reporting and otherrelated duties.

Education and Experience Required:

- Library Technician Diploma required
- One to two years of customer service experience required
- Demonstrated customer service skills, including communication, issue resolution,and relationship development
- Experience coordinating workflows, providing direction to others, or trainingcolleagues




- Previous library work experience considered a strong asset
- Advanced technological literacy
- Confidence using a PC, navigating digital file systems (e.g., Windows FileExplorer), and working with Microsoft 365 applications (including Word, Excel,Outlook, SharePoint, and Teams)
- Experience using integrated library systems, library-specific software, anddigital resources
- Demonstrated ability to troubleshoot technology-related issues and providesupport to others
- Familiarity with office equipment, including photocopiers and printers

- Fluency in both spoken and written English

- Fluency in languages other than English is an asset

- Valid Alberta driver’s licence and ability to meet insurance requirements

Schedule: This is a permanent, full time position working 40 hours per week. The initial
schedule will be Monday to Friday, 8:00 a.m. to 5:00 p.m.

Start date: To be determined

While all responses are appreciated, only those being considered for interviews will beacknowledged.

Closing Date: This posting will remain open until 5:00 p.m. on Wednesday, November 11,2026.

Cochrane Public Library (CPL) supports and endorses the Canadian Federation of LibraryAssociations’ Statement on Intellectual Freedom and Libraries, including that libraries havea core responsibility to support, defend and promote the universal principles of intellectualfreedom and privacy.

CPL believes equity, diversity, and inclusion strengthen the community and enhanceexcellence, innovation, and creativity. We are dedicated to recruiting individuals who willenrich our work and sense of community. All qualified candidates are encouraged to apply.

📌 Technical Services Coordinator (Canada)
🏢 Cochrane Public Library
📍 Canada