Lead Givex Support operations with robust communication and decision-making skills while managing high-volume customer service activities. Shift4’s role supports varying shifts, holidays, and on-call responsibilities as required.

As Givex Support Supervisor, you will oversee daily team operations, service quality, and adherence. The position combines customer support leadership, process documentation, training coordination, and escalated inquiry management. You will also monitor queue performance, service metrics, and operational workflows.

Key Responsibilities:

- Supervise daily Givex Support team operations
- Guide complex merchant and dealer support scenarios
- Coordinate onboarding, training, and skill development
- Monitor call center queues, reporting, and KPIs
- Improve policies, procedures, and operational workflows

Requirements:

- Two or more years in customer service, operations, or technology support
- Microsoft Office Suite and Google Sheets experience
- Strong written and verbal communication skills
- Problem-solving and decision-making abilities
- Ability to lead or mentor others

Bring support leadership, operational organization, and customer service expertise to Shift4’s Givex Support team.

📌 Givex Support Team Supervisor (Canada)
🏢 GiveX Canada
📍 Canada