Configure Windows systems and support PC hardware, smartphones, and Cisco phones at Altasciences’ onsite Laval location.
As a Desktop Support Technician II, you will prepare computers for employees, install operating systems and software, and troubleshoot staff issues. You will work with Windows Deployment, Microsoft Office, printers, mobile device management, and remote desktop services. The position also includes technical coaching and escalation support.
Key Responsibilities: Prepare computers and load appropriate operating systems
Train junior staff on network hardware and software
Document calls, issues, and solutions for incidents
Participate in projects improving help desk efficiency
Respond to user requests through phone and email
Requirements: College degree in an IT-related program
Minimum three years of related experience
Intermediate to advanced PC and laptop hardware knowledge
Knowledge of iPhone, Android, and AirWatch
CompTIA A+, Network+, or Security+ certification
Apply desktop configuration, hardware troubleshooting, and support coaching skills as Altasciences’ IT Technician II in Laval.

#J-18808-Ljbffr

📌 Desktop Support Technician II (Quebec City)
🏢 Altasciences
📍 Quebec City