technical support specialist – information technology (IT)
With some duties as an information technology (IT) support technician

Job details

Salary 60,000 to 65,000 annually (To be negotiated) / 35 hours per week

Terms of employment Permanent employment Full time

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities
Tasks

Give access to computer networks

Report on the performance of computer systems and networks

Respond to users experiencing difficulties with computer

Consult user guides, technical manuals and other documents to research and implement solutions

Provide advice and training to users in response to identified difficulties

Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Supervise other technical support workers in this group

Provide business systems, network and Internet support to users in response to identified difficulties

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Perform Web-server backup and recovery operations

Provide customer service

Ensure smooth operation of computer equipment and machinery

Certificates, licences, memberships, and courses

CompTIA Security+ Certification

Information technology infrastructure library (ITIL) Certification

Computer and technology knowledge

Information Technology Infrastructure Library (ITIL)

iOS

Networking software

Networking hardware

Networking security

Extranet

Intranet

Internet

Servers

Desktop applications

File management software

Security software

Multimedia software

Word processing software

Presentation software

Communication software





Project management software

Programming software

Mapping and data visualization software

Database software

Python

Data analysis software

MS Office

MS Windows

SharePoint

Spreadsheet

Wireless networks

Computerized inventory record keeping and re-ordering system

Type of experience

Call centre

Area of work experience

Quality assurance or control

Security and safety

Criminal record check

Transportation/travel information

Valid driver's licence

Work conditions and physical capabilities

Fast-paced setting

Combination of sitting, standing, walking

Standing for extended periods

Bending, crouching, kneeling

Personal suitability

Accurate

Client focus

Efficient interpersonal skills

Initiative

Judgement

Organized

Team player

Ability to multitask

Time management

Disability benefits

Paramedical services coverage

Group insurance benefits

Pension plan

Registered Retirement Savings Plan (RRSP)

Long term benefits

Maternity and parental benefits

Tax-Free Savings Account (TFSA)

Other benefits

Free parking available

Learning/training paid by employer

On-site amenities

Paid time off (volunteering or personal days)

Team building opportunities

Parking available

Wellness program

Who can apply for this job?
You can apply if you are:

a permanent resident of Canada

a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada . The employer will not respond to your application.

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

#J-18808-Ljbffr

📌 technical support specialist – information technology (IT) (British Columbia)
🏢 Sto:lo Service Agency
📍 British Columbia