Application troubleshooting and technical support define this Service Operations Specialist role at SITA, supporting reliable systems for global air travel. Work from home up to two days weekly, depending on team needs.
As a Service Operations Specialist, you will support SITA service quality and customer satisfaction through dependable technical operations. The work covers PAX applications, Windows systems, networking, incident investigation, and operational procedures. You will also contribute scripting, automation, and continuous improvement across cross-functional teams.
Key Responsibilities: Monitor, analyze, and resolve incidents across PAX applications
Troubleshoot applications using logs, APIs, telemetry, and dependencies
Execute SOPs, runbooks, and system health checks




Manage escalations with SRE, Engineering, and Field Operations
Develop scripts and automate repetitive operational tasks
Requirements: Bachelor’s degree in Computer Science or equivalent experience
One to two years in application support or IT operations
Customer-facing support and SLA delivery experience
Windows support, TCP/IP, DNS, and connectivity knowledge
ITIL operational knowledge and robust analytical skills
Apply application support, Windows troubleshooting, scripting, and ITIL knowledge to maintain dependable SITA service operations.

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📌 Service Operations Application Support Specialist (Quebec City)
🏢 SITA
📍 Quebec City