Organization: Archdiocese of Halifax-Yarmouth
Reports to: Assistant Financial Administrator
Status: Permanent, Full-Time
Location: Onsite - Catholic Diocesan Centre, Downtown Halifax NS
Job Identification Organization: Archdiocese of Halifax-Yarmouth
Reports to: Assistant Financial Administrator
Status: Permanent, Full time
Location: Onsite - Catholic Diocesan Centre, Downtown Halifax NS
Job Summary The System Support Specialist provides timely and knowledgeable information systems management and support to parish and diocesan staff. This role responds to user requests for support on IT platforms, maintains database and website systems, and collaborates with our managed services provider.
Responsibilities And Duties Systems Support Onboarding: Train new parish and diocesan users on internal systems and coordinate with managed service provider for recent account setups and account closures.
Staff Support: Respond to user questions regarding our internal systems and programs (ChurchSuite, MS Office, SharePoint) escalating unresolved issues to managed services provider or third-party software vendor.
Training: Provide regular training and guidance to existing users on best practices, usage expectations, and information policies.
Hardware Management: Coordinate purchase and rep
Communication: Ensure timely and accurate communication of system updates, outages, and changes to all affected staff.
System Administration Security & Access Control: Manage user permission levels, add new users, remove older users, coordinate regular password updating procedures.
Data Management: Ensure records are up to date through updating diocesan data and following up for parish updates. Conduct regular reviews and audits of data for cleanliness, completeness, and integrity.
Software Maintenance: Configure, coordinate, and communicate various database software updates.
Backend Management: Configure and update backend systems, settings,



and configurations for third-party software products and web services.
Relationships/Contacts Internal Financial Administrator
Assistant Financial Administrator
Clergy
All parish and diocesan staff
External Managed Services provider (Digital nGenuity)
Third-Party Software Vendors (ChurchSuite, Blackbaud, etc.)
Other dioceses
Parish volunteers
Qualifications Diploma or degree in office administration, information technology, or a related field.
Minimum of 3 years of IT administration, preferably in a non-profit or religious organization.
Proficiency in management softwares (e.g., ChurchSuite, CRM, Black Baud), website content management systems (Joomla, Word Press, or similar), and Microsoft Suite Products.
Strong attention to detail and organizational skills.
Commitment to the mission, values, and teachings of the Catholic Church.
Excellent interpersonal and communication skills to support diverse stakeholders, including clergy, staff, and parishes.
Strong technical aptitude, analytical and problem-solving skills.
Proven ability to maintain sensitive and highly confidential employee relations information.
Ability to work independently and as part of a team.
Conditions of Employment Satisfactory background check and in compliance with the Responsible Ministry Protocol
Compliance with all relevant Archdiocesan policies
This a full-time onsite position. Core office hours are 8:30AM – 4:30PM
Prolonged periods of computer-based work in an office setting
Frequent interaction with others
Work perks Vacation: 3 weeks of vacation time offered
General Leave: 12 days of General Leave
Additional Leave Entitlements: Includes Spiritual Leave and Marriage Leave
Community & Culture: Morning prayer with Catholic Diocesan Centre staff
Health & Dental Benefits: Comprehensive group extended health and dental coverage
Retirement Benefits: Registered pension plan with 100% employer matching
Parking: Free on site parking

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📌 System Support Specialist (Nova Scotia)
🏢 Archdiocese of Halifax-Yarmouth
📍 Nova Scotia