Deliver remote customer care from Kimberley, Northern Cape, using explicit communication and problem-solving to support online retail customers. Manage inquiries across phone, email, and social media.This Customer Care Specialist supports a national retail chain through its remote support team. The work covers customer questions, online orders, product information, and after-sales support. You will maintain service quality while resolving shopping, delivery, and product satisfaction issues.Key Responsibilities:Handle product, order, and service inquiries across communication channelsProcess orders, returns, and exchanges accuratelyResolve online shopping, delivery, and satisfaction issuesMaintain customer records and interaction logs in the CRMCommunicate order status and potential delays proactivelyRequirements:Customer service or customer care experience, preferably retail or e-commerceExcellent verbal and written communication skillsStrong problem-solving abilities and customer-centric attitudeCRM software and online communication tools proficiencyAbility to work independently and manage remote workloadsApply your customer care, CRM, and problem-solving skills while supporting online retail customers remotely from Kimberley.

📌 Remote Customer Care Specialist (Edmonton)
🏢 Placements24
📍 Edmonton