Temporary Full TimeThe Disability Management Services Office (DMSO) is seeking a highly organised and customer-focused Administrative Assistant (12 Month Contract). A primary responsibility of this position is managing incoming calls through the department's toll-free line, providing callers with professional and timely assistance, and directing inquiries to the appropriate team or resource.In addition to telephone support, the successful candidate will provide administrative support including invoice processing, mail and correspondence, maintaining client information, and document and records management.What you will do:Manage incoming calls received through the department's toll-free reception line as a primary responsibilityProvide professional, courteous and timely service to employees, clients, service providers and other callersRespond to general inquiries and help direct callers to the appropriate team, contact or resourceGather relevant information from callers to support appropriate routing and follow-upManage multiple inquiries and priorities while maintaining a high standard of customer serviceProcess invoices and enter invoice information for paymentOpen, sort and prepare incoming mailScan and upload mail into the document imaging system and create tasks for team members to review and actionPrepare and mail correspondence to employees, clients and service providersMaintain employee and client information in Canada Life systems, including updating contact and banking informationInvestigate returned mail and resend correspondence as appropriateManage the distribution of files requested from the Records CentreProvide additional administrative support as requiredWhat you will bring:Completion of high school or equivalentDemonstrated experience providing customer service or telephone/reception supportStrong verbal communication skills and confidence handling a variety of caller inquiriesExcellent customer service skills, with the ability to remain professional,



patient and courteousStrong listening and problem-solving skills with the ability to determine where inquiries should be directedAbility to manage a steady flow of incoming calls while balancing administrative responsibilitiesStrong keyboarding skills (50 wpm) and accurate data-entry skillsProficiency with Outlook, Word and ExcelWell-developed organizational, time-management and prioritisation skillsAbility to work effectively both independently and as part of a teamStrong attention to detail and accuracyReliability Status Security Clearance– this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by theGovernment of Canada website. The cost of submitting these checks will be covered by Canada Life.The base salary for this position is between $38,700 - $52,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.E. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.Grow with Canada LifeWe'reunited by a shared purpose:



to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.We'relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!What we offerWe're committed to supporting our employees through every stage of their career. Here's what you can expect as a full time or part-time permanent team member:Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.Health & Wellness:Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.Learn moreabout Canada Life .We'recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [email protected]. All information provided will be handledin accordance withapplicable laws and Canada Life policies.Canada Lifewould like to thank all applicants, however only those who qualify for an interview will be contacted.#LI-HybridLocation: Edmonton, AB, CA

📌 Administrative Assistant (12 Month Contract) (Edmonton)
🏢 The Canada Life Assurance
📍 Edmonton