Who we areFor over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.Your roleWe are looking for a tech-savvy, detail-oriented individual to join our Data Services department as a Data Services Specialist. As a Data Services Specialist, you will lead and support customer-facing projects and requests, and facilitate data management and tasks that promote the daily processes and business operations of the Data Services team and our clients.The role requires a resourceful individual who is energetic, adaptable, logical, tech-savvy, and works well independently but thrives in a team environment; someone who enjoys learning, building relationships, and possesses professional business acumen.The role may require you to work on statutory holidays. Additionally, we are looking for someone who is able and willing to work on the weekends in lieu of weekdays (example: Sunday - Thursday).Your responsibilitiesProvide customer service for Global Relay's clients: handling customer calls, identifying customer needs, answering customer inquiries, and troubleshooting with customers on service issuesPerform Customer Relationship Management (CRM) data entry, reporting, records maintenance, and customer request tracking and processingPresent solutions for our customers' needs based on Global Relay's policies, procedures and technologiesOrganize, analyze and validate processing reports and manifestsCreate and update spreadsheets,



documents and templatesDemonstrate ability to communicate effectively with both technical and non-technical individualsResearch and document technical information on an ad‐hoc basisAbility to meet strict deadlines and work under pressureAbout youPost‐secondary diploma/certificate, or relevant work experienceTechnical/desktop troubleshooting skills, and computer proficiency requiredUnderstands importance of quality control, information integrity, completeness and accuracy of dataAbility to write and speak English fluently, and possess excellent interpersonal and communication skillsProficient in Microsoft Office applications (Word, Excel, Access, PowerPoint & Outlook)Exceptional time-management, organizational, and prioritizing skills with great attention to detailStrong work ethic with a willingness to multi-task and be flexible to take on varied responsibilitiesAbility and maturity to exercise tact and discretion, and be entrusted with confidential informationGood judgment to proactively and independently solve problems and make sound decisionsGoal oriented self‐starter who can work independently and reliably with minimal supervisionDemonstrates technical aptitude and an appetite for continuous learningComfortable working under pressure in a fast‐paced environmentCompensation:Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws.



Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms.We provide a comprehensive extended health perks program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!British Columbia - Base salary range: $45,000 CAD - $60,000 CADWhat you can expectAt Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.Global Relay is an equal‐opportunity employer committed to diversity, equity, and inclusion.We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.To learn more about our business, culture, and community involvement, visit www.Globalrelay.Com.

📌 Data Services Specialist – Weekend Shift (Vancouver)
🏢 Global Relay
📍 Vancouver