Job DescriptionWhat is the opportunity?This position is primarily responsible for supporting Currency Processing and Operations within the Center. Including operational support for various day to day activities where the main focus is accuracy, efficiency and to ensure Service Level Agreements (SLA) are met at all times. Also responsible as a main point of contact for client and Armoured Car Courier (ACC) escalations and an officer in charge during the early morning shift.What will you do?First point of contact for discrepancies and client issuesProvides day to day support to clients, Branches and service partners as it relates to cash ordering and shipment requestsCoin pool inventories, coin blotter and Compass purchasing from Business Deposit Processing (BDP) including manual general ledger (GL) entries.Sale and purchase of Precious Metals within Client Action Request Tool (CART), incoming shipments from Capital Markets and regular balancing of inventoryBank of Canada (BoC) blotter balancing, collection items, counterfeit items, keying of unfit parcels and incoming/outgoing shipmentsRight fax printing & monitoringUS dollar cash orderingMonitoring generic emailMonitoring ACC arrival and departureCanadian and USD blotter balancingForeign Currency (FX)



editing orders and incoming/outgoing shipments with Bank of America (BoA)End of day lockup with an Operational CustodianComplete investigations and meet SLAsClient/Branch claimsPacking cash parcelsAssist other Center departments with internal inquiries as they ariseCash ForecastingWhat do you need to succeed?Must HaveMust be on time and able to work flexible schedule between 6:30am - 4:30pmStrong organizational & decision-making skillsExcellent written and verbal communication skills.Effectivetime management skillsthat keep you organized and on scheduleCan work independently and with othersAbility to work well under pressure, in a fast-paced environmentJob SkillsCommunication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time ManagementAdditional Job DetailsAddress:HALIFAX CASH SERVICES CENTRE, 120 TROOP AVE:HALIFAXCity:HalifaxCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:TECHNOLOGY AND OPERATIONSJob Type:RegularPay Type:SalariedPosted Date:2026-11-03Application Deadline:2026-11-18Note** : **Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

📌 Operations Representative - Currency Processing (Halifax Regional Municipality)
🏢 RBC
📍 Halifax Regional Municipality