Order quoting and customer follow-up are central to this W.W. Grainger, Inc. service role supporting requests, complaints, and product needs.
As an Inside Customer Service Representative, you will turn customer and WFS Account Manager requests into accurate quotes and orders. You will maintain product knowledge through research and learning sessions while managing follow-up and inquiries. Success requires explicit communication, relationship building, computer proficiency, and knowledge of dangerous goods and WHMIS regulations.
Key Responsibilities: Quote and process customer-requested orders
Follow up on quotes, complaints, and back orders
Research products and continuously build product knowledge
Provide requested product substitutions and savings
Follow Health and Safety policies and procedures
Requirements: Minimum one to two years customer service experience
Exceptional service and relationship-building abilities
Clear, organized, and effective communication
Self-starter with strong time management
Computer proficiency and problem-solving skills
Use accurate quoting, organized follow-up, and product knowledge to support customers through W.W. Grainger, Inc. service.

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📌 Order Quoting Customer Service Representative (Ontario)
🏢 WFS Canada
📍 Ontario