Lead hotel front desk operations through guest service, reservations, and team support while coordinating efficient daily workflows and shift coverage.This Front Desk Team Lead provides day-to-day leadership for the team. The position organizes tasks, manages reservations, and supports timely check-in and check-out. It also requires coaching colleagues, handling guest inquiries, and maintaining service standards.Key Responsibilities:Provide daily leadership and support to front desk colleaguesOrganize tasks and ensure productive front desk operationsManage reservations from bookings, calls, walk-ins, and internal requestsWelcome guests and complete check-in and check-out processesAudit folios, process payments, and resolve billing discrepanciesRequirements:At least two years of hotel front desk experiencePrevious supervisory or leadership experience preferredStrong English verbal and written communication skillsExcellent telephone etiquette and customer service skillsAvailability for varied shifts and occasional overnight workBring hotel front desk experience, leadership, reservations, and guest service skills to guide dependable daily operations.

📌 Hotel Front Desk Supervisor (Victoria)
🏢 Strathcona Hotel
📍 Victoria