The Students' Union (SU) is one of the leading undergraduate student associations in Canada. We are a not-for-profit organization that works to provide University of Calgary undergraduate students with the best possible university experience through advocacy, representation, and valuable on-campus services and programs. We also manage several businesses within the MacEwan Student Centre, including a restaurant and bar, two concert venues, a convenience store, a used bookstore and copy centre, and the MacEwan Conference & Event Centre.

We're in the business of student leadership. SU staff coach, mentor, and work alongside elected student leaders to help them develop skills and make good decisions for the organization. We are a nimble organization that can respond quickly to emerging issues and trends.

The Students' Union offers a competitive salary and perks package, including:

- Five weeks paid vacation, to start
- Six percent RRSP matching
- Full health and dental benefits plus a health spending account
- A mission-driven culture that values work-life balance, diverse experiences, and kindness

POSITION SUMMARY

Reporting to the Manager, Den and Black Lounge Café, the Supervisor, Den and Black Lounge Café oversees the daily operations of the café and restaurant to support productive service, a positive guest experience, and compliance with food safety, liquor service, and workplace safety standards. The Supervisor provides day-to-day leadership and direction to baristas, bartenders, servers, and support staff. The role coordinates staff activities, monitors service standards, supports employee training and development, and helps maintain a welcoming and professional environment for guests.





The position also supports key operational functions, including cash reconciliation, liquor sales reporting, inventory management, ordering, and shift reporting. The successful candidate will be organized, hands-on, and comfortable managing competing priorities in a busy food and beverage environment.

SALARY

The hiring range for this position is $45,000 to $49,000 annually, with the offered salary negotiated based on the candidate's relevant experience. As a not-for-profit organization, it is extremely unlikely that we will be able to offer a successful candidate a salary outside of this range.

KEY RESPONSIBILITIES

- Supervise daily café and restaurant operations, coordinating staff activities and workflow to meet operational demands and service expectations.
- Monitor service standards and guest experiences, addressing concerns and taking corrective action as required.
- Oversee opening and closing procedures and completion of operational checklists.
- Maintain cleanliness, organization, and presentation standards across customer-facing and back-of-house areas.
- Assist with special events, promotions, and catering activities as required.
- Complete cash-outs and ensure accurate operational reporting.
- Reconcile daily liquor sales and maintain accurate records.
- Conduct weekly inventory counts to support stock ordering and assist with monthly inventory.




- Prepare shift reports and communicate relevant operational updates.
- Provide day-to-day supervision, guidance, and support to baristas, bartenders, servers, and support staff.
- Support onboarding and training for new employees.
- Train and coach staff on customer service standards, food and beverage procedures, responsible liquor service, and safe work practices.
- Monitor employee performance and provide ongoing feedback to support continuous improvement.
- Foster a positive, inclusive, and team-oriented work environment.
- Escalate employee performance or conduct concerns to the Manager, Den and Black Lounge Café.
- Undertake other duties as required.

QUALIFICATIONS

- A high school diploma or equivalent.
- At least two years of experience in a café, restaurant, bar, or other high-volume food and beverage environment, including experience providing day-to-day leadership or supervisory direction to staff.
- Valid ProServe certification.
- Food Safety certification, or the ability to obtain certification within a specified period of employment.
- Experience coordinating daily operations, managing competing priorities, and supporting staff in a quick-paced service environment.
- Strong communication and interpersonal skills, including the ability to provide clear direction, coach employees, and address guest concerns.
- Strong organizational skills and attention to detail, particularly in cash handling, inventory management, and operational reporting.
- Sound judgment and problem-solving skills.
- The ability to work collaboratively with staff and management to maintain service and operational standards.
- Post-sec

📌 SUPERVISOR, DEN AND BLACK LOUNGE CAFÉ (Calgary)
🏢 Macewancentre
📍 Calgary