Deliver exceptional customer service at BMO, using needs-based conversations and digital banking guidance to support customers and prospects. Work across branch channels as market needs require.

As a Customer Service Representative in Retail Banking Sales & Service, you will handle banking requests, transactions, and inquiries. You will identify personal banking and credit card needs, provide financial guidance, and refer customers to BMO colleagues. The work supports branch results and customer experience through accurate, compliant service.

Key Responsibilities:

- Welcome customers and complete banking transactions seamlessly
- Identify needs and initiate referrals to BMO colleagues
- Explain digital and self-serve banking options




- Review customer profiles and discuss everyday banking plans
- Escalate complex customer situations to managers

Requirements:

- No prior experience necessary; related post-secondary study desirable
- Knowledge of personal banking products and practices
- Confidence using tablets, smartphones, online tools, and applications
- Robust interpersonal, listening, and problem-solving skills
- Basic verbal, written communication, and organization skills

Support BMO customers with accurate transactions, personal banking guidance, digital education, and needs-based referrals.

📌 BMO Banking Customer Service Representative (Canada)
🏢 Bank N.a.
📍 Canada