First-level IT support in Hanover requires solid troubleshooting skills and confident communication with internal users. This permanent role offers a 38.5-hour week.As a First Level Supporter and User HelpDesk Employee, you handle everyday IT problems for internal users. You process technical and application-specific incidents, manage service requests, and document cases accurately. The role also supports colleagues through an updated internal knowledge base.Key Responsibilities:Provide first-level IT support to internal usersHandle technical issues by phone and emailProcess known technical and application-specific incident reportsAnalyze, classify, and document incoming service requestsMaintain and update the internal knowledge baseRequirements:Completed technical or commercial trainingAt least one year of classic IT support experienceStrong general IT knowledge and technical interestProficiency with Word, Excel, and OutlookFluent German skills at minimum C1 levelUse your service orientation, analytical approach, and troubleshooting experience to support internal users as First Level Supporter in Hanover.

📌 First Level It Support Hanover (Winnipeg)
🏢 Gulp
📍 Winnipeg