Conceptia, is seeking a bilingual Medical Office Administrator to support the day-to-day administrative operations of a rapid-paced fertility clinic. This role acts as a key point of contact for patients and referring physicians, supporting referral management, patient invoicing, and coordination of patient files.The successful candidate will bring strong customer service skills, sound judgment when handling confidential information, and comfort working in a constantly evolving environment. This role works closely with the Nurse Coordinator and the broader clinic team to ensure a positive and well-coordinated patient experience.Duties and ResponsibilitiesReceive and process incoming referrals, emails, and phone callsCreate and maintain patient files, ensuring consent and withdrawal forms are signed and kept up to dateComplete daily patient invoicingPrepare and edit patient correspondence related to the ARC program and government fundingContact patients for appointment booking and completion of required forms, including MediCare documentationMaintain referral tracking logs and statisticsLiaise with referring physicians' officesUphold CNP standards, office procedures, and clinic policiesDiscuss service fees and financial programs (e.G., Beautifi)



with patientsSend treatment modules through EngagedMD and fee quotes by emailEnsure bloodwork results and other reports are complete and properly updatedCoordinate closely with the Nurse Coordinator on patient care logisticsAttend team meetings and educational training sessionsActively participate in Conceptia Administration meetingsOther duties as assignedRequired Skills and AbilitiesFully bilingual (English/French), spoken and writtenExcellent customer service skills with a professional, patient-focused attitudeStrong team player, comfortable working both independently and collaborativelyAbility to thrive in a fast-paced environment with frequent changeStrong attention to detail with an open, creative approach to problem-solvingProficiency with Outlook and willingness to learn new software and systemsCultural competency and respect for gender and sexual diverse communities (2SLGBTQIA+)Strong organizational skills and ability to manage multiple prioritiesSound judgment and discretion when handling confidential patient informationEducation and ExperiencePost-secondary education or training in medical office administration, healthcare administration, or a related field, or equivalent practical experiencePrior experience in a medical office, clinic, or healthcare administrative role is an assetExperience with EMR or patient management systems and billing/invoicing is an assetExperience in a fertility clinic or reproductive health setting is an asset

📌 Medical Office Admin (Moncton)
🏢 The Fertility Partners
📍 Moncton