Bilingual Financial Services Representative

Location: Dartmouth, Nova Scotia, or Etobicoke, Ontario

Employment Type: 12-month contract with potential for permanent conversion

Pay Rate: $24 to $27 per hour

Expected Start Date: December 7, 2026

Work Model: Hybrid, three days per week in office

Position Overview

Our client, a global leader in human capital management and payroll solutions, is seeking a Bilingual Financial Services Representative to join its centralized Financial Services Call Centre.

In this role, you will support internal and external clients with banking, payroll, and company-level tax inquiries. You will primarily interact with Payroll Managers, Accounting teams, and Finance professionals, helping resolve time-sensitive issues accurately and professionally.

Approximately 75% of the position involves handling inbound requests. Additional client support may be provided through outbound calls, email, and chat.

Key Responsibilities

- Provide bilingual client support in both French and English through phone, email, and chat.
- Take ownership of the client experience and work toward first-call resolution.
- Respond to approximately 40 to 50 calls and 10 to 20 chat inquiries per day, depending on business volume.
- Assist with banking and payroll inquiries, including:
- Employees who did not receive their pay
- Payroll status updates
- Changes to banking or payroll information
- Debits and credits applied to client accounts
- Coordinate requests for payroll exceptions, including stop payments on cheques and recalls of direct deposits.




- Support company-level tax inquiries, including:
- Tax adjustments
- Business number changes
- Tax rates and remittance frequencies
- Tax forms and reconciliations
- Notices received from government tax authorities
- Resolve or escalates urgent banking, payroll, and tax situations, including:
- Employee direct-deposit recalls
- Accelerated employer refunds
- Non-sufficient funds payrolls
- Process requests accurately and in accordance with internal policies, government requirements, and financial-partner procedures.
- Collaborate with team members to meet or exceed service-level expectations and key performance indicators.
- Stay current on departmental initiatives, procedural changes, and business updates by participating in meetings, training sessions, committees, and presentations.

Required Qualifications

- Fluency in French and English, both written and verbal.
- One to three years of experience in a call centre or high-volume customer service environment.
- Experience in banking, payroll, financial services, accounting, or a related workplace is strongly preferred.
- Ability to work from the office three days per week.
- Availability to work a rotating monthly shift between:




- Monday to Thursday: 8:00 a.m. to 8:00 p.m.
- Friday: 8:00 a.m. to 6:00 p.m.
- Strong communication, problem-solving, and client-service skills.
- Ability to manage a high volume of inquiries while maintaining accuracy and professionalism.
- Strong attention to detail when dealing with sensitive banking, payroll, and tax-related information.
- Ability to prioritize time-sensitive requests and escalates urgent matters appropriately.

Training

The successful candidate will receive two weeks of training from 9:00 a.m. to 5:00 p.m. The first day of training will be completed in person.

Performance Measures

Performance will be evaluated using established call centre and service-quality metrics, including:

- Total calls handled
- Calls per hour
- Average handle time
- Quality and accuracy
- First-call resolution
- Overall client experience

Why Join?

This is an excellent opportunity to gain experience with a global leader in payroll and human capital management solutions. The position provides exposure to banking, payroll, taxation, and client-service operations, with the potential to transition into a permanent role based on performance and business needs.

Job Type & Location

This is a Contract position based out of Etobicoke, ON.

Pay and Benefits

The pay range for this position is $27.60 - $27.60/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowled

📌 Bilingual Financial Services Representative (Canada)
🏢 TEKsystems
📍 Canada