Support mental health and addictions callers through phone, text, and webchat as a Reach Out/988 Worker in London, Ontario. Crisis assessment and empathetic communication are central.

This part time contract role with Canadian Mental Health Association Thames Valley Addiction and Mental Health Services supports people experiencing emotional distress. You will establish therapeutic relationships, complete crisis assessments, and provide information, referrals, and safety-focused support. The contract ends March 31, 2027, with afternoon, evening, and weekend shifts.

Key Responsibilities:

- Provide crisis support through calls, texts, and webchat
- Complete risk assessments, de-escalation, stabilization, and referrals
- Offer empathetic information about mental health and addiction services




- Warm transfer callers to crisis teams and community partners
- Advocate for resources, supports, and coordinated service access

Requirements:

- College diploma or university degree in a related field
- Alternatively, three years’ direct-service experience and related post-secondary education
- Current satisfactory Police Vulnerable Sector Check
- Ability to attend work regularly
- Crisis intervention training, ASIST, or First Aid/CPR preferred

Bring crisis intervention, risk assessment, and compassionate communication skills to Reach Out/988 services supporting London-area callers.

📌 Reach Out 988 Crisis Support Worker (Canada)
🏢 CMHA Thames Valley Addiction and Mental Health Services
📍 Canada