LEGAL AID BC

POSTING

TO: LABC STAFF (cc: BCGEU)

FROM: HUMAN RESOURCES DEPARTMENT

POSITION: LAWYER SUPPORT REPRESENTATIVE

ONE FULL-TIME TERM POSITION – VANCOUVER

(To June 29, 2027)

COMPETITION NO: B063-26

DATE POSTED: NOVEMBER 9, 2026

CLOSING DATE: NOVEMBER 16, 2026

STARTING DATE: ASAP

SALARY: Job Class 10 ($56,845 - $ 64,857) (Market Adjusted)

HOURS OF WORK: 8:30 am – 4:30 pm (35 hours/week, Monday to Friday)

This position has the option to participate in a modified work week schedule (37.5 hours/week) Monday to Friday, with the extra hours worked as one earned day off taken once every three-week scheduled cycle.

PRIMARY FUNCTION:

Represents the Lawyer Support Department as the first point of contact for external lawyers and third party vendors working on legal aid referrals by providing end to end support during contract cycle including: recent lawyer orientation and onboarding, helpdesk support for inquiries from lawyers regarding LABC Tariffs, contract and billing entitlements, technical support for lawyer portal, assessment of extraordinary billing; assess, coordinate and process authorization requests from lawyers; interpret and provide summary for case review lawyer on extraordinary fee requests in the areas of service in Criminal, CFCSA, Immigration, Family, Judicial Appeals, Duty Counsel, Circuit Court, disbursement and transcripts based on interpretation of tariff and organization policies.

The following job duties are illustrative examples and shall not be construed as an exhaustive description of all the work requirements that may be inherent in the job.

VALUES STATEMENT:





Our commitment to the principles of fundamental justice embedded in the Charter of Rights and Freedoms, and to Truth and Reconciliation, and Equity, Diversity, and Inclusion is ambitious and foundational. It informs everything we do, as we defend liberty, equality, autonomy, and dignity; as we dismantle colonization, racism, sexism, ableism, transphobia and homophobia, and all discrimination. These are our values, and they inform our hiring practices too. Our business is aiding people in severe legal distress and necessitates internal and external alignment of practicing these values. Integrating Truth and Reconciliation and Equity, Diversity, and Inclusion throughout every aspect of Legal Aid BC is critical to building that culture, and we prioritize ongoing resources to achieve that goal.

DUTIES:

1. REVIEW, PROCESS AND ASSESS INVOICES TO ENSURE ACCURACY OF LAWYERS BILLINGS:

1. Using extensive knowledge of LABC Tariffs, policies and procedures, review, assess and use discretion to approve, or deny unusual invoices in Client Information System (CIS) and requests to bill in excess of contract tariff item maximums submitted by legal aid lawyers for fees and or disbursements across all areas of law;
2. Ensure claims are billed in accordance with the policies set out in the LABC Tariffs,



Intake Policies and Procedures and the lawyers contract and that the sequence of services billed fit within the structure of the justice systems court processes;
3. Assess invoices by reviewing previous and/or related invoices, as well as related authorizations, related billing rules and processes, service requests, service assessments, contracts, notes and supporting documents;
4. Where assessment of invoices results in a determination that an invoice is not payable, reject the invoice, communicate the reason to the lawyer and make notes in CIS;
5. Review and process overpayment from previous invoices by preparing adjustment invoice for processing by supervisor, add notes in CIS and communicate findings to lawyer;
6. Identify errors, omissions and unsupported billings based on Tariff policies;
7. Recognize unusual invoices or lawyer invoicing patterns, draft explanatory communication and forward to Audit Department, where necessary;
8. Place entity holds and review all new lawyer invoices to ensure billing accuracy and tariff compliance;
9. Receive, record, assess CIS data and manual invoices from transcription companies for reimbursement of provincial sales tax;
10. Where more information is needed to complete an invoice review, prepare and send correspondence for request of information;
11. Refer lawyer requests to supervisor, manager or case review lawyer as required
12. For complex Extended Services or Criminal Case Management requests, determine if a financial reassessment is necessary and refer to Intake, review and provide billing summary to the case review lawyer and update CIS records and update

📌 Lawyer Support Representative-26 (Canada)
🏢 Legal Aid BC
📍 Canada