At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing current opportunities.

Division: Community Real Estate and Asset Management

Program: Affordable Housing - Orange Hall

Employment Type: Temporary Full-Time (35+ hours per week)

Number of Positions: 1

Contract Duration: November 30, 2026 - February 1, 2027

Compensation: $27.00 - $29.54 per hour

Aboutthe Position:

Responsible for coordinating tenant relations and housing services through oversight, provision, development and action on areas such as tenant administration, supporting tenant selection and application processes; tenant mediation; tenant relations; tenant support and community building; connecting residents to internal S.U.C.C.E.S.S. services or externally in the community. Assisting tenants' experiencing difficulties with rent/utilities payment and/or processes. Tenant Support Coordinator provides tenant relations support to specifics sites and can function as the alternate representative in matters of resident relations at the RTB. Tenant Support Coordinator is included in the emergency after-hours team where tenants are impacted.

Reports To: Housing Services Manager

Key Duties & Responsibilities:

Tenant Support

- Identify the needs of the tenant population through mechanisms such as needs assessment or focus group discussions
- Plan, coordinate, develop and monitor programs and services that meet the needs of target groups of the tenant population
- Develop monthly events calendar.



Develop informational flyers for programs and events as necessary. Update building bulletin boards and post up and distribute flyers for promotion
- Maintain good communication and interpersonal relationship with the public, tenants, service provider, internal department and external agencies
- Recruit and supervise volunteers to assist with program and service delivery
- Acknowledge concerns from tenants and resolve the issues if appropriate, and refer the matter to the next level supervisor as necessary
- Conduct remote wellness check by checking fob activities to check for activities in the last 24 hours on every other Saturday. If the tenant has no activity and doesn’t answer calls, go on site to conduct physical wellness check.

Building and Housing Services

- Arrange new tenant’s orientation and connect them to available services and programs; respond to related enquiries
- Handle tenant issues, complaints and emergency situations as directed by the Housing Services Manager
- Update and maintain tenant profile
- Maintain service records, statistics and report
- Report hazards, unusual occurrences, incidences and accidents
- Attend meetings and perform other related duties as required by the position
- Perform various inspections as needed on a regular basis, including unit inspections on a scheduled basis




- Arrange the maintenance staff or the contractor for necessary repairs and maintenance
- Communicate with contractors to coordinate site viewing and unit entry
- Contact related public services in the event of emergency or disturbances and contacts mental health services, home care providers or residents’ families as and when needed
- Responds to resident enquiries, complaints, and emergencies, and provides information and/or clarification as required and takes appropriate action
- Serves notices, which may include but not limited to RTB forms, rent arrears, chargeback arrears, NSF notices, and community notices
- Conducts or coordinates building maintenance as needed and on a regular basis
- Participate in tenant selection procedure by performing duties such as obtaining tenant information and completing documentation as required, conduct tour for potential tenants, coordinate tenants move in/move out
- Coordinate renovation for vacant suites
- Under the direction of the supervisor, liaise with the community partners such as BC Housing, contractors and tradesmen as required
- Attend in-service training as required
- Prepare keys for new tenants. Maintain and control key system and record for the property
- Collect rent and assist in annual rent review
- Performs documentation processes in YARDI software
- Support the process in collecting late payments or provides the payment plans for rent
- Support the administrative works such as answering phone calls and front desk reception duties, handling and filing the office documents and tenant files

Education, Training & Experience:

- Minimum completion of Grade 12 with two years' recent related experien

📌 13624 - Tenant Support Coordinator (Canada)
🏢 ASPECT BC - Association of Service Providers for Employability and Career Training
📍 Canada