Coordinate customer orders and deliveries while using solid communication and organization skills in a customer service representative position. Support efficient service levels across operations.This Customer Service Representative connects customers with sales, planning, production, logistics, and Finance teams. The work covers order entry, priority-based processing, carrier scheduling, and transportation appointments. It also includes customer follow-up, issue management, and service performance monitoring.Key Responsibilities:Enter customer orders and process operational prioritiesSchedule deliveries with carriers and manage transportation appointmentsHandle phone calls, emails, complaints, and order follow-upCommunicate with Costco, Loblaw, Walmart,



and other key customersMonitor OTIF performance and identify workflow improvementsRequirements:Excellent spoken and written communication skillsStrong customer service orientation and problem-solving abilityAutonomy, attention to detail, and organizational skillsMicrosoft Office proficiency; JDE knowledge is an assetFrench and English bilingualism, plus administration diploma or equivalent experienceApply communication, order coordination, problem-solving, and bilingual customer service skills to support reliable operational performance.

📌 Customer Service Order Coordinator (Montreal)
🏢 KIK Consumer Products
📍 Montreal