Lead production incident response at Tata Consultancy Services, combining troubleshooting, vendor escalation, synthetic monitoring, and customer-facing service support. This Site Reliability Engineer role supports production reliability across CDN, DNS, certificates, cache behavior, and third-party integrations. You will investigate outages, coordinate vendors, collect evidence, and enable service desk diagnostics. On-call participation and root cause analysis are central to the work. Key Responsibilities:

Participate in on-call rotations for production support Manage vendor escalations and resolution tracking Collect evidence and communicate with stakeholders Resolve authoring-source outages and visibility issues Document diagnostics for service desk teams Requirements:

Strong Production Support or Site Reliability Engineering experience Experience with synthetic monitoring and observability Knowledge of third-party service integrations Robust troubleshooting and root cause analysis skills Experience with DNS, certificates, and cache management Use incident management, vendor coordination, monitoring, and root cause analysis skills to support resilient customer-facing production services at TCS.

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📌 Site Reliability Engineer Incident Management (Toronto)
🏢 Tata Consultancy Services
📍 Toronto