Deliver accurate hotel reservations and guest service across three Banff properties, using booking systems and selling techniques before arrival.

InnVest’s Reservations Agent supports Royal Canadian Lodge, Banff Inn, and Charltons Banff. The role creates bookings, confirms guest preferences, and helps maximize hotel revenue. You will manage reservation details while preparing hotel teams for seamless arrivals.

Key Responsibilities:

- Assist guests with booking their holidays professionally
- Create and confirm reservations in the property management system
- Manage cancellations, modifications, and guest information updates
- Upsell rooms using yield management strategies
- Respond to reservation inbox and extranet requests

Requirements:

- Knowledge of current pricing and promotions
- Ability to ask questions about stay requirements
- Ability to follow established reservation procedures
- Skilled handling of queries and disputes
- Willingness to seek supervisor assistance when needed

Apply your reservation, guest service, and hotel selling skills across InnVest’s three Banff properties before arrival.

📌 Hotel Reservations Agent Banff (Canada)
🏢 The Job Resource Centre
📍 Canada