Serve Burlington Public Library customers through proactive service, technology support, and programming in a temporary, part time position.

As a Customer & Programming Associate, you will support the Customer Experience team and report to the Branch Manager. Use the Integrated Library System, library tools, and Microsoft Office 365 while assisting diverse customers. Deliver programming, maintain collections, and contribute to service projects.

Key Responsibilities:

- Provide proactive customer service in person, by phone, and online
- Use library systems and tools for customer service routines
- Support technology use and troubleshoot customer technology issues
- Handle materials and support accurate, accessible collections




- Deliver programming and participate in customer service projects

Requirements:

- Undergraduate degree or post-secondary diploma required
- Library Techniques diploma considered an asset
- Previous library or customer service experience considered an asset
- Previous program delivery experience considered an asset
- Proficiency with Microsoft Office 365 and Integrated Library Systems

Apply customer service, library technology, collection support, and programming skills with Burlington Public Library’s Customer Experience team.

📌 Library Customer Service Associate (Canada)
🏢 Burlington Public Library
📍 Canada