Support Bethany Care Society users in Calgary with Windows troubleshooting, Microsoft Active Directory administration, and responsive technical service. This permanent, full time position follows weekday hours.

Reporting to the Manager, Infrastructure and Technology, the Systems Support Analyst provides first and second level support across Bethany. The work covers computers, software, networks, user accounts, productivity tools, printing, and business applications. You will help improve IT service reliability and efficiency.

Key Responsibilities:

- Provide first and second level technical support
- Diagnose desktop, laptop, printer, network, and application issues
- Manage Support Desk requests and maintain resolution records
- Support servers, switches, wireless networks, VPNs, firewalls, and virtual environments




- Administer Microsoft Active Directory accounts and access

Requirements:

- Degree or technical diploma in information technology or related field
- Two to three years of systems support and administration experience
- Windows desktop, laptop, printer, tablet, and peripheral support experience
- Microsoft Active Directory and Entra hybrid environment experience
- Strong troubleshooting, communication, documentation, and prioritization skills

Apply systems support, networking, account administration, and troubleshooting expertise to Bethany’s Calgary IT Infrastructure and Technology team.

📌 IT Systems Support Analyst Calgary (Canada)
🏢 BCS Bethany Care Society
📍 Canada