Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith
- and values-based organization, we hire and serve people of all backgrounds and walks of life
- there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Program Operations: Complete intake and admissions forms. Facilitates client admissions in a courteous, non-judgmental, and expeditious manner. Develop Resident Personal Development Plan/Resident Action Plan. Support residents in living independently and maintaining their living unit. Case management (Case notes). Utilize resident data base, document as outlined by policy. Attend case conferences and staff meetings. Immediately reporting critical incidents to the on-call supervisor or the House Coordinator. Program development and delivery. Providing consistent routine care according to policy and procedure manual and promptly identifying potential problems and inconsistencies to the coordinator. Plans, prioritizes, and helps co-ordinate the client care delivery at the commencement of each shift. Meeting with residents as assigned and required by program. Reading Clients files, logs and other documents as required by policy.



Assist in community placement of residents to accomplish their PDP/RAP. Referrals and Advocacy on behalf of residents. Signing Guests in and out. Facilitate outside agencies delivering in house programming. Communicates and interacts appropriately with clients, demonstrating a non-judgmental approach, sensitivity, empathy, understanding, support, and respect for the worth and dignity of the individual. Participates in facilitating lectures/workshops within SA or the community as required. Ensuring Resident Personal Development plans are followed and modified when needed. Facilitate resident house meetings/programs. Health, Safety & Security: Understands and adheres to legal requirements. Assuring security of facility through locking appropriate doors and monitoring clients coming and going. This includes monitoring security cameras. Maintains current understanding of SA Bailey House policies and procedures. Understands and can implement emergency procedures related to the facility and/or the clients i.e. CPR, fire evacuations, etc. Maintains and uses supplies prudently. Completes unusual occurrence and incident documentation as required. Identifies and reports any unsafe conditions promptly to The Salvation Army NWT Resource Centre Occupational Health & Safety Committee. Knows the Centre’s physical layout, including location of fire pull boxes, extinguishers, emergency phones, maintenance rooms, boiler room, etc. Performs resident, guest,



hall, and stairwell checks for security and maintenance of building. Performs unit searches at the direction of the House Coordinator. Program Administration: Assists with orientation of recent staff. Maintaining accurate client records. Relays pertinent information related to client concerns, staff performance issues, operational issues, community issues, etc. promptly to appropriate personnel. Maintains healthy working relationships with other NWT Resource Centre staff, allied professionals, and other referral parties. Follows formal lines of communication as identified by Bailey House organizational structure. Attending all scheduled staff meetings and case conferences. Provides assistance to other units within the NWT Resource Centre as required where skills permit and where operationally feasible. Performs routine phone duties to expedite client admissions and general reception in accordance with Bailey House protocols, practices, and procedures. Maintains current knowledge in the field of addictions and associated behaviours. Attends available training/in-service presentations/courses. Utilizes resources at the NWT Resource Centre as well as other community resources. Contributes to development of and participates in Continuous Quality Assurance Program. Reads addiction related articles assigned. Maintain a current knowledge of issues related to homelessness, mental health and transitional services for Corrections and Justice Services. Critical Relationship Management: Internal / External relationships. Directly reports to the Bailey House Supervisor. There is constant contact with clients to provide for their needs and assess their situations. There is daily contact with employe

📌 Case Worker I (Canada)
🏢 TSA The Salvation Army TSA
📍 Canada