Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

The Scarborough Subway Extension Community Engagement Team is looking for a Community Engagement Advisor to serve as a liaison to the community and help to build positive relationships through open, transparent and timely communications. You will contribute to the development and implementation of strategic community engagement plans, represent the interests of the community and stakeholders internally to Metrolinx project teams, and share externally the Metrolinx story of how we're transforming the Greater Golden Horseshoe and helping to connect communities. You will report to the Manager Community Engagement.

What will I be doing?

- Contribute to the development and implementation of community engagement strategies for both capital projects and day to day program operations.
- Develop strong and effective relationships with residents and stakeholder groups across the mandate area to help drive Metrolinx’s public communications efforts.
- Define and clearly communicate Metrolinx’s key messages related to project plans and construction impacts. Gather information through site visits, stakeholder meetings, interviews, surveys, etc.,



to investigate and address public concerns and mitigate issues.
- Support formal consultation by arranging and hosting regular stakeholder meetings (i.e. Construction /Community Liaison Committee, Community Impact Tables), community pop ups and canvasses as well as project tours as required.
- Support the development and deployment of relevant content for Neighbourhood Notices, Acquisitions, Major Track Closures and any other community engagement channels that may require support.
- Use an issues and stakeholder management lens to find solutions and mitigations to challenges that can arise with residents and businesses during construction.
- Provide support to various internal and externals stakeholders and work with project neighbours (residential and commercial), community partners, and government stakeholders, including the Ministry of Transportation (MTO) and City of Toronto to exchange information, execute communications strategies, respond to complaints, analyze information, and execute media and communications plans.
- Strong influencing/negotiating skills as well as political acumen capabilities to deal with a variety of stakeholders, agencies and staff to ensure successful outcomes and achieve goals.
- Adhere to Metrolinx brand guidelines on designs and written or visual material used in Metrolinx print materials, website, multimedia,



or displays. Developing briefing notes and event summaries on minor to major impact issues and construction activity, as required to support project leadership, media relations, CEO, and MTO.

What Skills and Qualifications Do I Need?

- Completion of a degree in Communications, Public Administration or a related discipline – or a combination of education, training and experience deemed equivalent.
- Demonstrated experience in communications, community engagement, stakeholder relations, and/or public affairs/customer service, with experience executing and communicating informational and promotional material to the general public.
- Analytical skills to analyze business needs and identify and assess communications risks and impacts on company reputation and develop recommendations for corrective action.
- Must have a valid Ontario Class "G" driver’s licence and must meet corporate standard for a good driving record.
- Complete proficiency in the English language is essential to facilitate high profile public communications.
- Ability to communicate in French or other language is an asset.
- This role supports projects across multiple locations and requires regular travel between 10 Bay Street, 20 Bay Street, and 100 Consilium Place (Scarborough). The successful candidate must be able to work on-site at these locations as business needs require.
- Familiarity and experience working with the diverse communities that make up the region.
- Previous experience working on large infrastructure projects and facilitating a public consultation process or engagement session.
- Knowledge, de-escalation techniques

📌 Community Engagement Advisor (Canada)
🏢 MX Career Site
📍 Canada