Support women transitioning toward reliable housing with trauma-informed care and crisis de-escalation at YWCA Calgary Hub in Calgary. Weekend hours run Saturdays and Sundays, 7:00 a.M. to 3:00 p.M.The Program Support Worker provides operational and emotional support within an interdisciplinary team. You will build professional client relationships, respond to distress and crises, and support access to resources. The position also includes documentation, referrals, advocacy, and housing-related procedures.Key Responsibilities:Create welcoming environments respecting diverse identities and experiencesBuild trusting relationships through consistent, compassionate presenceUse grounding and crisis de-escalation strategies during distressConnect clients with services, referrals, advocacy,



and basic needsDocument incidents, notes, data, leases, rents, and proceduresRequirements:Post-secondary education in Human Services, Social Work, or equivalentOne to two years of shelter experienceExperience supporting vulnerable women facing intersectional barriersTraining in trauma-informed care and crisis intervention preferredMicrosoft Office, data systems, and reporting tools proficiencyBring trauma-informed support, crisis response, documentation, and client advocacy skills to women's housing stability at YWCA Calgary Hub.

📌 Trauma Informed Program Support Worker (Calgary)
🏢 YWCA Calgary
📍 Calgary