The Key Holder will help to advance the organization's strategic goals by embracing the mission, vision, and values of WINS.Reporting to the Store Manager and is an integral member of the Social Enterprise team. We need a trustworthy and reliable individual to join the team as a Key Holder. As the keeper of the keys, this role is responsible for opening and store closing, alarm system procedures, supervisory and customer service responsibilities in the absence of the Store Manager or Assistant Store Manager.The ideal candidate is an organized multitasker, able to handle many diverse projects at once, while meeting tight timelines.Duties And ResponsibilitiesEnsure high levels of customer satisfaction through excellent sales serviceAssess customers' needs and provide assistance and information on productsSort, tag, hang merchandise, arrange, restock sales floorMust be able to move all sizes of furniture on a daily basisResponsible for carrying keys and alarm codes, opening/closing store proceduresPerform and supervise daily store procedures including maintaining a tidy and organized work areaTrain, supp ort team members; assign daily tasks, monitor and assist cashiers and other store staffRespect and comply with all WINS policies and procedures, ensure staff and volunteers are aware of, and comply with WINS policies and safety standardsProvide customer/client/donor-focused service, welcome customers and assist with their requestsManage paperwork and tend to managerial office tasks in the absence of the management teamCheck and respond to emails and phone messagesCreate a positive and welcoming experience for the team, customers, clients,



donors and volunteersEnsure employee/customer/donor/volunteer concerns are addressed in a timely and professional mannerMaintain cash handling procedures and standards to complete bank deposits, balance safe and point of sale, document and report any daily variances in a timely and accurate mannerEnsure and maintain a protected working environment for employees and volunteers in the storeEnsure donations and garbage left outside of store premises are picked up on a daily basisSecure store premises on a daily basis, ensure loss prevention policies are consistently adhered toEnsure and maintain a safe working environment for all team membersReport workplace injuries and incidents immediatelyMaintain store standards and follow all protocols and proceduresOther duties as assigned by management regarding all functions of store operationsRequirementsEducationPost-secondary education or equivalent combination of education and experienceExperiencePrevious management experience in a retail or customer service environment is an assetPersonal/ Professional AttributesMust have the ability to lift 50 lbs individually or 100 lbs as a member of a teamMust be eligible to work in CanadaMust be able to provide satisfactory results of Criminal Record Check.Strong communication, interpersonal and coaching skillsMust have a customer service focus with the ability to lead, motivate and supervise the teamMust have proficient working knowledge of MS Office, including Excel, Work and OutlookDemonstrated problem-solving and critical thinking skillsAbility to multi-task and prioritize the daily work of the teamMust be able to stand for long periods of time (entire shift)Must have a flexible schedule, available to work any shift from Sunday to SaturdayMust be work ready with steel-toed safety boots/shoes, CSA approved

📌 Key Holder (Calgary)
🏢 WINS (Women In Need Society)
📍 Calgary