Build long-term customer relationships at Protech Group through responsive communication, account follow-up, and cross-department coordination. English and French mastery is required.

This Customer Service Representative guides customers before, during, and after sales while supporting a complete service process. You will coordinate with Logistics, Research and Development, Manufacturing, and Marketing. Your work connects customer needs with order progress and internal responsibilities.

Key Responsibilities:

- Cultivate and maintain long-term customer relationships
- Coordinate customer needs across related departments
- Answer phone, email, and website inquiries
- Track orders and remain available to customers
- File documents and maintain interaction records

Requirements:

- Minimum five years of customer service experience
- Excellent spoken and written English and French
- Office 365 proficiency, especially Word and Excel
- Willingness to cooperate and share responsibilities
- Ability to meet deadlines with solid attention to detail

Apply relationship management, bilingual service, and cross-functional coordination to help Protech Group deliver dependable customer experiences.

📌 Customer Account Service Coordinator (Canada)
🏢 Protech Group
📍 Canada