Support Ryder customer satisfaction as an Operations Management Trainee in Etobicoke, Ontario, using communication, issue resolution, and relationship skills. Full-time.
The trainee helps manage customer relationships while supporting shop processes, cost savings, retention, and performance metrics. Responsibilities connect customer-facing work with Sales, Asset Management, Quality, Rental, Operations, and Maintenance. You will provide proactive service, participate in customer calls, resolve issues, and coordinate activities supporting satisfaction. Relocation within the business unit is required after training concludes.
Key Responsibilities:
- Deliver quality customer interfaces and proactive relationship management
- Resolve customer issues and support satisfaction goals
- Partner with Sales to pursue new business
- Coordinate departments to maintain customer satisfaction
- Ensure policies and processes support optimized operating costs
Requirements:
- Bachelor's Degree required
- One year customer service experience preferred
- Advanced PC, spreadsheet, and word processing skills
- Robust verbal, written, and influencing skills
- Flexibility and self-driven approach to operational priorities
Apply customer service, communication, and cross-functional coordination skills while developing operations management experience with Ryder.