Build customer care expertise at Neilson through clear communication, attentive listening, and service supporting life insurance customers in Canada.As a Trainee Customer Care Agent, you will handle customer inquiries, policy changes, correspondence, and claims administration. The position suits candidates with customer service experience, resilience, attention to detail, and confidence managing calls. Financial Services knowledge is advantageous but not required.Key Responsibilities:Deliver prompt customer service for inquiries and requestsManage customer correspondence within agreed deadlinesMaintain accurate client records and regulatory complianceAssist tailored policy changes for customer needsAdminister claims processes and escalate appropriatelyRequirements:Willingness to obtain an LLQP licenseLegal eligibility to work in CanadaProven customer service experienceExceptional communication and listening skillsAttention to detail and stress managementSupport Neilson customers with accurate policy service, strong communication, and resilient performance in a target-driven workplace.

📌 Trainee Customer Care Agent Canada (Toronto)
🏢 Neilson Financial Services
📍 Toronto