Coordinate home care schedules for CBI Home Health in Peterborough using scheduling software, communication, and precise data management. This full-time role is in office.As a Care Access Representative, you will manage direct-care staffing within a high-volume contact center. The work includes calls, chats, intake, data entry, and scheduling requests. You will balance client needs with staff availability while supporting continuity of care.Key Responsibilities:Use scheduling software to assign care providers accuratelyMeet calls, chats, quality, and visit-scheduling KPIsCommunicate with clients, families, and care providersUpdate scheduling databases, records, and care plansFollow legislation, agreements, policies, and proceduresRequirements:Minimum Grade 12 educationAt least two years' customer service, scheduling, or coordination experienceMicrosoft Office and scheduling software proficiencyKeyboarding speed of 35–45 words per minuteStrong communication, problem-solving, and multitasking abilitiesBring scheduling, data management, and communication skills to coordinate person-centered home care services for Peterborough clients.

📌 Care Access Representative Peterborough (Madawaska Valley)
🏢 CBI Home Health
📍 Madawaska Valley